Terms and Conditions
The contract governing purchases, accounts and supplied services.
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Legal information
These documents explain our responsibilities, your responsibilities and the rules that apply when you use Premium Hosting services.
Services, purchases and support
Subscription and Billing Terms
Recurring billing, renewal, payment and plan-change rules.
Read documentRefund and Cancellation Policy
Cancellation, cooling-off, refund and service-credit principles.
Read documentAcceptable Use Policy
Prohibited uses and enforcement rules for our services.
Read documentComplaints Procedure
How to raise, escalate and receive a response to a complaint.
Read documentPrivacy and data protection
Privacy Policy
How we collect, use, share and protect personal data.
Read documentUK GDPR and Data Protection Notice
Our accountability and international-transfer approach.
Read documentData Rights Request Procedure
How to exercise access and other data-protection rights.
Read documentCookie Policy
Cookies used by the public website and customer services.
Read documentWebsite, company and intellectual property
Website Terms of Use
Rules applying when visitors use the public website.
Read documentWebsite Disclaimer
Limits applying to general website information and guidance.
Read documentLegal and Company Information
Corporate, contact and regulatory information.
Read documentCopyright and Takedown Policy
How to report alleged copyright infringement.
Read documentTrademark and Brand Guidelines
Rules for referring to and using Premium Hosting branding.
Read documentAccessibility Statement
Our tested accessibility features, known limitations and feedback route.
Read documentSecurity
Security and Vulnerability Disclosure
How to report a suspected vulnerability responsibly.
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