Frequently Asked Questions

faqs

Answering your Common Questions

Answers to your Frequently Asked Questions

Yes! we take our responsibility for protecting the environment very seriously. All hosting is 100% green energy powered. We also use equipment in our data centers that give a low PUE (Power Usage Effectiveness) of 1.12. We use autoscaling technology to only use the energy that is required at the time. further reducing the carbon footprint. Our parent company has a pledge to support #teamtrees and #teamseas which we are very proud to associate with.
All our servers in our data centers are running the latest hardware equipment, security, software and has regular maintenance carried our. Any security issues are patched as soon as found to keep your data secure. We regularly back up all data, you can even pay extra so you can access this yourself.
Absolutely, we are registered in England and Wales, we are also VAT registered in the UK. all our numbers are in the footer page. We are open and honest so have linked to the official pages as well so these can be verified.
Domains are registered at registry level as soon as you complete the checkout process with us. It can take up to 72 hours for a domain name to become visible on the internet as it globally updates. This applies for all domain names regardless of extension or registrar. However, in the majority of cases your domain name will be live within a few hours.
You don't have to buy web hosting with us, but we strongly recommend it to take advantage of our powerful hosting platforms and seamless, trouble-free services that have all been carefully developed to work well together. You can find out more about our web hosting plans on our Web Hosting page.
Your domain name is set to renew automatically so you don't have to worry about remembering it yourself! If you prefer not to auto-renew, you can change this from your control panel.
Your hosting package is automatically set up for you straight after purchase so you can get started right away.
Our state-of-the-art data centres offer the latest in security and environmental technologies and are manned 24/7, ensuring your data and websites are secure and monitored at all times. We have a resilient national network and an enterprise-level cloud platform so you get the best possible hosting experience. For the added bonus, we use 100% renewable energy to power our data centers.
You can use whichever programming languages and frameworks you like. Please get in touch if you want to double check if specific legacy versions are supported.
You can choose to host your website on either our Wordpress or Linux platform. If you're not sure which to pick, go for Linux as it's industry standard and supports the same software and coding language. If you need help deciding which package to go for or more details, please get in touch with our friendly team.
Your hosting package is automatically set up for you straight after purchase so you can get started right away.
Our state-of-the-art data centres offer the latest in security and environmental technologies and are manned 24/7, ensuring your data and websites are secure and monitored at all times. We have a resilient national network and an enterprise-level cloud platform so you get the best possible hosting experience. For the added bonus, we use 100% renewable energy to power our data centers.
You can use whichever programming languages and frameworks you like. Please get in touch if you want to double check if specific legacy versions are supported.
You can choose to host your website on either our Wordpress or Linux platform. If you're not sure which to pick, go for Linux as it's industry standard and supports the same software and coding language. If you need help deciding which package to go for or more details, please get in touch with our friendly team.
We offer premium services at a fair price; we have the backing of industry-leading technology, which gives us reliability, value for money and useability.
We offer Hosting as a standalone package as well as complete packages. We are sure we can cater for your services. If you cannot find the service you are after, please do not hesitate to email us.
As answered earlier, we offer Hosting as complete packages. We are sure we can cater for your services. If you cannot find the service you are after, please do not hesitate to email us.
VPS stands for Virtual Private Server. A VPS is like your own personal computer, that's based in a UK data centre.
You pay to rent a portion of a high-specced, state-of-the-art data centre server, which you are free to use the same way you might use your PC. The most significant difference is that these computers are always on and plugged into a 10 Gigabit per second internet connection, perfect for hosting websites.
You can manage your VPS from anywhere, using our mobile-friendly control panel.
Yes is the simple answer, there is over twenty different apps already installed and a choice of operating systems. Some choices are extra costs but this can be found with the final invoice.
Yes, absolutely, we do not throttle or control your bandwidth. This is perfect for gaming servers where performance is important. Furthermore the 10Gbps connection helps with reducing latency which is a further bonus.
Research from Verisign has shown that up to 93% of visitors are put off buying if a website doesn't have the expected 'green bar' (only available with our Extended SSL). If you're serious about your business, especially if you run an ecommerce store, an Extended SSL may be the way to go. If payments aren't a central part of your business but you still request or private details, such as login information, a Free or Simple SSL with its accompanying padlock is fine.
An SSL certificate is attached to your hosting package rather than your domain name. For this reason, you'll need to host your website with us even if your domain name is registered elsewhere. You can take a look at our powerful yet affordable hosting packages on our Web Hosting page.
After purchasing it, you'll get an email to the administrator email address for your domain to confirm your certificate. Simply click the link to confirm your registration.
Setting up your SSL is a quick and straightforward process, but if you have any questions or aren't sure what to do next, please get in touch and we'll help you out.

CDNs are important for any company with an international presence or any business that wants to expand internationally. They ensure that your website loads quickly no matter where you are.

With fast sites, you can generate more sales and have better search performance. Whether you want to make money from home or already run a successful online business, you need a CDN.

Even if you are a locally based business that only serves a small audience, a fast site will still give you SEO advantages, even if you serve only local customers.

Activating your free CDN and using its website speed acceleration is worthwhile even if you don't have an international market.

The Premium-Hosting CDN is free, and unlike some providers, we do not charge for bandwidth usage. So go ahead and use it!

You should only turn off any Website Acceleration Suite optimization if it interferes with complex functions on your site. For assistance, please get in touch with our friendly support team.

Don't worry: we're not selling ads. Everything is above-board; we're committed to using new technologies to improve web hosting.

Please take advantage of our free CDN to make our world-class hosting even more valuable. Don't eat into your profits by paying for a CDN when you can get one with your hosting provider.

If you're familiar with setting up social media profiles, creating a website will be easy. It's a simple interface; what you see is what you get. You won't even need to drag and drop: select the module, click, and it appears on your page. Then move your mouse to where you would like to modify and begin editing.

There's still a way to add custom code if you need it, but no programming is required.

Using our Builder, you can create an attractive, modern website in minutes, but you will need to allocate some time if you wish to add a lot of content to it right away. Additionally, you will need to update your site as you go along.

The benefit of doing it all yourself is the complete control of your website - with all the responsibilities involved. It's an excellent option for small businesses, side hustles, and personal sites.

If you are busy and can afford a professional web designer, it may make sense to hire one.

You can include buttons that link to your social accounts and an Instagram feed to drive traffic to your site. You can make it easy for people to share your content.

All Premium-Hosting customers receive the same enterprise-level security features, including a free SSL certificate, thirty-factor authentication, malware scanning, a web application firewall, DDoS protection, etc.

Any questions? Get in touch.

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